Refund policy

At Elara, all sales are final. We do not accept returns or offer refunds once an order has been placed and confirmed.

Exceptions: We will only consider a replacement or store credit in the following cases:

• You received a wrong item (different from what you ordered)
• The item arrived damaged or defective

To raise an exception request, contact us at ayushsinghh177@gmail.com within 48 hours of delivery with your order number and clear photos of the issue.

Non-Returnable Conditions:

• Change of mind
• Incorrect size ordered (please refer to our size guide before purchasing)
• Minor colour variations due to screen display differences

Cancellations: Orders can only be cancelled within 12 hours of placement. Once dispatched, cancellations are not possible.

We appreciate your understanding and encourage you to reach out before purchasing if you have any questions about a product